Beirut:Lebanese mobile operator Touch has unveiled a new Digital Onboarding service enabling customers to purchase and activate prepaid eSIMs through its mobile application, eliminating the need for visits to customer service centers.
According to National news agency - Lebanon, the service marks a significant advancement in Lebanon's telecommunications sector, allowing users to complete the entire subscription process, including selecting a mobile number and activating their line, directly from their smartphones. The process includes security measures such as facial recognition, passport scanning, and electronic signatures on digital contracts.
Telecommunications Minister Charles Hajj, who was presented with a live demonstration of the service, praised the initiative as a step toward modernizing telecom services and improving access for both Lebanese residents and expatriates. He emphasized the importance of protecting personal data and maintaining strict security standards. Additionally, Hajj urged the company to expedite the updating of subscriber information to enable mobile numbers as verified identifiers for other digital services.
Touch's Chairman and General Manager, Karim Salim Salam, highlighted the company's dedication to innovation and information security, positioning subscribers at the core of the digital experience. He also acknowledged the team's efforts in developing the service swiftly.
Touch announced that the Digital Onboarding service would be launched soon, supporting Lebanon's national digital transformation agenda and contributing to the development of a sustainable digital economy.
